Qualifications

• Passion to use your job to help people in need.

• Bachelor's Degree degree or equivalent.

• 2+ years experience in customer success, organization leadership, account management or social work administration.

• Interest in social determinants of health, organizational innovation, social enterprise, healthcare, community organizations, governmental groups.

• Superior communication, networking and relationship skills, and demonstrated ability to communicate/present effectively at all levels of the organization including the executive level.

• Skilled at problem-solving, decision making, negotiations, and ability to navigate challenging situations in a professional manner.

• Experience with technology and able to learn new technologies quickly.

• Customer-focused, enthusiastic, positive and service-oriented.

• Intrinsically motivated, results-oriented, data focused and ambitious.

• Team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations.

• Ability to travel, when it is safe to do so.

Your responsibilities include:

• Program entry on Sociants database.

• Verifying and maintaining current program data.

• Making direct contacts to organizations to verify program information.

• Customer Support and live chat.

• Develop & maintain trusted advisor relationships with executive teams.

• Communicate Sociants’ vision of the future of social care and how technology can support customers in achieving their goals.

• Advocate for the customer, champion their success.

• Develop industry, regional, and state specific strategies for customer portfolio, such as opportunities for collaboration with customers, specific industry/state initiatives, building relationships with community partners, etc.

• Create and share materials to support internal and external communications.

• Participate on customer-facing webinars or group meetings and presentations to share insights, leading practices, and industry trends.

• Collaborate with the Customer Success team to build a thriving department and foster the overall success and adoption of Sociants, support drive contracts, renewals, and expansions.

Skills and expectations

• Strong communication skills (written, verbal, telecommunications, digital).

• Understanding of basic web terminology.

• Bilingual.

• Great time manager, organized and attentive to details.

• Collaborate, be active and part of the team.

• Work hard for the objectives and expectations.

• Solution-oriented.

• Reach and exceed your goals.

What you get

Beyond the compensation and benefits package, you will be doing meaningful work and helping us build a company. Your work will directly contribute to our mission to help people in need find help and lead better lives.  

Benefits

• Friendly working environment.

• Sick, vacation and parental leave.

• Company stock.

Work location and schedule

• Monday to Friday.

• On location, Propulsa Office.

• Remote: Temporarily due to COVID-19.