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Job position

Community Engagement Manager at Sociants

Job type

Full-time

Full job description

As part of the Community Engagement team, we build new opportunities and solve challenges for our customers as they help people find and connect with the services they need. Our customers are innovative organizations across many sectors - healthcare, government, local and national nonprofits, education, and housing, to name a few. Your role will center around building trusted customer relationships, building and maintaining strong customer satisfaction and retention, and expanding customer use of the platform. 

Qualifications

  • Passion to use your job to help people in need.

  • Bachelor's Degree degree or equivalent.

  • 2+ years experience in customer success, organization leadership, account management or social work administration.

  • Interest in social determinants of health, organizational innovation, social enterprise, healthcare, community organizations, governmental groups.

  • Superior communication, networking and relationship skills, and demonstrated ability to communicate/present effectively at all levels of the organization including the executive level.

  • Skilled at problem-solving, decision making, negotiations, and ability to navigate challenging situations in a professional manner.

  • Experience with technology and able to learn new technologies quickly.

  • Customer-focused, enthusiastic, positive and service-oriented.

  • Intrinsically motivated, results-oriented, data focused and ambitious.

  • Team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations.

  • Ability to travel, when it is safe to do so.

Your responsibilities include:

  • Program entry on Sociants database.

  • Verifying and maintaining current program data.

  • Making direct contacts to organizations to verify program information.

  • Customer Support and live chat.

  • Develop & maintain trusted advisor relationships with executive teams.

  • Communicate Sociants’ vision of the future of social care and how technology can support customers in achieving their goals.

  • Advocate for the customer, champion their success.

  • Develop industry, regional, and state specific strategies for customer portfolio, such as opportunities for collaboration with customers, specific industry/state initiatives, building relationships with community partners, etc.

  • Create and share materials to support internal and external communications.

  • Participate on customer-facing webinars or group meetings and presentations to share insights, leading practices, and industry trends.

  • Collaborate with the Customer Success team to build a thriving department and foster the overall success and adoption of Sociants, support drive contracts, renewals, and expansions.

Skills and expectations

  • Strong communication skills (written, verbal, telecommunications, digital).

  • Understanding of basic web terminology.

  • Bilingual.

  • Great time manager, organized and attentive to details.

  • Collaborate, be active and part of the team.

  • Work hard for the objectives and expectations.

  • Solution-oriented.

  • Reach and exceed your goals.

What you get

Beyond the compensation and benefits package, you will be doing meaningful work and helping us build a company. Your work will directly contribute to our mission to help people in need find help and lead better lives.  

Benefits

  • Friendly working environment.

  • Sick, vacation and parental leave.

  • Company stock.

Work location and schedule

  • Monday to Friday.

  • On location, Propulsa Office.

  • Remote: Temporarily due to COVID-19.

Apply now!