More than 40 improvements, one single commitment: innovation to serve better

At Sociants™, we lead the way in social care management and service coordination with a clear focus: transforming the social welfare ecosystem through accessible, secure technology designed to accelerate community impact. Every innovation we develop reflects that commitment.

Over the past year, we've incorporated significant improvements in automation, population analytics, artificial intelligence, data security, accessibility, multilingualism, and operational efficiency. These advancements strengthen our platform and allow us to offer organizations serving vulnerable populations an increasingly robust, reliable solution that is better aligned with their operational realities.

Innovations that redefine case management

We strengthened operational efficiency with features that allow teams to work more efficiently and collaboratively:

• Mass Assignment and Multi-Assignment of Cases: Rapid distribution of workloads and collaboration among multiple professionals within the same program.

• Total Simplification in Case and Household Creation: New unified workflows reduce steps, data duplication, and registration time, improving information quality.

• Duplication Identifier: Automatic prevention of duplicate records through smart matching.

• Advanced Case Search: Filtered by city, ID, date, email and more, directly from the Case Manager.

• Field Representative: Expanded access to new Case Manager tools for community teams.

Artificial Intelligence at the service of social assistance

We're launching a new generation of digital assistants:

• AI Assistant 1.0 It debuted as a chatbot available to registered users.

• AI Assistant 2.0 expanded access through an integrated widget for simultaneous use while browsing the platform, in addition to including a new Support section with automatic ticket creation.

These improvements accelerate technology adoption and help organizations respond faster, with less operational friction.

Enhanced user experience: accessibility, flexibility, and personalization

We reaffirm our commitment to inclusion and adaptability of the system:

• Accessibility Widget: Adjustments for color, text size, cursor, reading, focus, and more.

• Multilingual 1.0 and 2.0: Expansion to 11 languages, allowing users and communities to interact in their preferred language.

• Custom Fields in Cases: Configurable tools to adapt Sociants to the specific requirements of each organization.

• Editable Forms and File Upload: Full flexibility to modify completed forms and attach documents directly.

• Documents in Notes: Integrating files from the notes tab.

Security and compliance: an unwavering commitment

In 2025 we achieved a momentous milestone in the company's history:

• Propulsa LLC, parent company of Sociants, obtains HITRUST i1 Certification , one of the most rigorous safety standards in the industry, strengthening the confidence of government, hospital and community partners.

• Sensitive Documents: New layer of control to protect private information, accessible only to authorized users.

Strategic innovation for population analysis and benefits

In 2025 we will also innovate in population intelligence and benefits automation:

• Social Vulnerability Index RiskScore: Comprehensive visualization of demographic profiles, documented needs and socioeconomic conditions, facilitating data-driven decisions.

• S.ELI Phase 1 and 2: Implementation of the benefits configuration module and its automated matching with cases, allowing organizations to define eligibility criteria and optimize their ability to allocate aid.

Expansion of the digital ecosystem in Sociants

• 100% online subscriptions: Immediate hiring with secure credit card processing.

• Shared Consents: Remote signatures via email or SMS to streamline processes with clients.

  
  

We position ourselves at the forefront of social innovation

With over 40 improvements implemented, we continue to consolidate our position as the most robust and advanced platform for social impact organizations, local governments, community health entities, and emergency response programs.

This advance reaffirms our mission: to empower those who transform lives, with technology that multiplies their reach.